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Softgenix

AI workflow · Provable for £350

Every enquiry sorted and sent to the right person.

Classify incoming enquiries, extract the relevant details, and route each one to the right person, so nothing sits unread in a shared inbox.
Tell us your workflowSee the demonstration
How an enquiry moves through
  1. Ordinary code: Enquiry arrivesWeb form or shared inbox
  2. AI step: AI classifies itType, urgency and the details that matter
  3. Ordinary code: Routing rules appliedYour rules decide who gets which type
    A person, only when needed: A person sorts itOnly when the AI isn't confident
  4. Ordinary code: Assigned and loggedIn your inbox, helpdesk or CRM
  • AI step
  • Ordinary code
  • A person
  • Only when needed
01

What goes in

Enquiries from your website form or a shared email inbox, in whatever words people use.

02

What comes out

Each enquiry labelled by type and urgency, with the key details pulled out, assigned to the right person or team.

03

Where a person checks

Enquiries the AI isn't confident about go to a person to sort. Your team can correct any label, and corrections are recorded.

Demonstration

See it work on sample data

A worked example using made-up sample data. It is not a client project and not a live recording.

Demonstration with made-up sample data

Input: an email to the shared inbox

Subject: boiler making noise

Hi, our combi boiler has started banging when the
heating comes on. It's about 8 years old. Could
someone come out this week? We're in LS6 3AB.
Thanks, Priya

Output: classified and routed

FieldResult
TypeRepair request
UrgencyThis week
ApplianceCombi boiler, about 8 years old
PostcodeLS6 3AB, inside service area
Routed toRepairs team queue
ConfidenceHigh. No review needed

The review step

If the email had been vague, for example a complaint mixed with a quote request, it would have gone to a person to sort instead of being routed automatically.

Testing it on your examples

We report how often the type, urgency and each extracted detail match what your team would have chosen, using enquiries you have already handled.

Limitations to know about

  • The categories and routing rules come from you. The AI applies them; it doesn't invent new ones.
  • Very short or ambiguous messages are sent to a person rather than guessed.
  • Replies to customers are not sent automatically in this workflow.

Part of our AI workflows work.

Start here

Workflow Proof

£350fixed

Test one workflow against an agreed set of your real examples before committing to a full build.

Credited toward implementation if you go ahead.

Tell us your workflowWhat's included

Want to test enquiry triage on your own examples?

The Workflow Proof is £350 fixed, credited toward implementation. Tell us what comes in and where it needs to go.

Tell us your workflowWhat's included